The recent incident our services have been resolved. An incident summary will be available in 24-72 hours upon request. If you happen to have any lingering issues or have further concerns, please do not hesitate to reach out to our support team. We apologize for any inconvenience this may have caused. Thank you.
Posted Apr 23, 2024 - 15:50 EDT
Monitoring
ConnexPay has identified a series of ACH transactions that were processed inaccurately. We're actively collaborating with our ACH provider to swiftly reverse these transactions and ensure that new ones are generated for the affected Payouts and Payins. Additionally, our dedicated internal teams are diligently working to release US DAFs that have been delayed. Should you require any assistance or have inquiries, please don't hesitate to reach out to our supportive teams at Support@connexpay.com.
Posted Apr 23, 2024 - 14:42 EDT
Update
We are continuing to work on a fix for this issue.
Posted Apr 23, 2024 - 12:39 EDT
Identified
Our team has identified an issue with some ACH records that were processed incorrectly on 4/22/2024. We are working with our provider to correct the affected transactions. As a result, some US DAF deliveries may be delayed. We will provide more information as soon as it becomes available.
Posted Apr 23, 2024 - 10:48 EDT
This incident affected: PayOuts (US-PayOuts) and Reporting (US-Daily Accounting File (DAF)).