All Systems Operational
Uptime over the past 90 days. View historical uptime.
PayIns Operational
90 days ago
100.0 % uptime
Today
US-PayIns Operational
90 days ago
100.0 % uptime
Today
CA-PayIns Operational
90 days ago
100.0 % uptime
Today
EU-PayIns Operational
90 days ago
100.0 % uptime
Today
PayIns Webhooks Operational
90 days ago
100.0 % uptime
Today
PayOuts Operational
90 days ago
99.96 % uptime
Today
US-PayOuts Operational
90 days ago
99.86 % uptime
Today
CA-PayOuts Operational
90 days ago
100.0 % uptime
Today
EU-PayOuts Operational
90 days ago
100.0 % uptime
Today
PayOuts Webhooks Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
US-Daily Accounting File (DAF) Operational
90 days ago
100.0 % uptime
Today
CA-Daily Accounting File (DAF) Operational
90 days ago
100.0 % uptime
Today
EU-Daily Accounting File (DAF) Operational
90 days ago
100.0 % uptime
Today
Analytics UI Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
Today
Bridge UI Operational
90 days ago
100.0 % uptime
Today
Chargeback Management Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 24, 2024

No incidents reported today.

Apr 23, 2024
ACH Processing Issues
Resolved - The recent incident our services have been resolved. An incident summary will be available in 24-72 hours upon request. If you happen to have any lingering issues or have further concerns, please do not hesitate to reach out to our support team. We apologize for any inconvenience this may have caused. Thank you.
Apr 23, 15:50 EDT
Monitoring - ConnexPay has identified a series of ACH transactions that were processed inaccurately. We're actively collaborating with our ACH provider to swiftly reverse these transactions and ensure that new ones are generated for the affected Payouts and Payins. Additionally, our dedicated internal teams are diligently working to release US DAFs that have been delayed. Should you require any assistance or have inquiries, please don't hesitate to reach out to our supportive teams at Support@connexpay.com.
Apr 23, 14:42 EDT
Update - We are continuing to work on a fix for this issue.
Apr 23, 12:39 EDT
Identified - Our team has identified an issue with some ACH records that were processed incorrectly on 4/22/2024. We are working with our provider to correct the affected transactions. As a result, some US DAF deliveries may be delayed. We will provide more information as soon as it becomes available.
Apr 23, 10:48 EDT
Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024
Virtual Card Authorization Declines
Resolved - The recent incident affecting virtual card Authorization declines has been successfully resolved. An incident summary will be available in 24-72 hours upon request. If you happen to have any lingering issues or have further concerns, please do not hesitate to reach out to our support team. We apologize for any inconvenience this may have caused. Thank you.
Apr 19, 03:31 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 19, 02:57 EDT
Update - We are continuing to work on a fix for this issue.
Apr 19, 02:54 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 19, 02:41 EDT
Update - We are continuing to investigate this issue.
Apr 19, 02:28 EDT
Investigating - We have been made aware of a significant increase in virtual card Authorization declines from the PayOuts platform. We are actively investigating and will provide an update as soon as possible.
Apr 19, 02:03 EDT
Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024
Reports of ACH Declines
Resolved - The incident affecting our ACH transactions and merchant withdrawals has been resolved. An incident summary will be available within 24-72 hours upon request. We apologize for any inconvenience this may have caused. Thank you.
Apr 15, 17:53 EDT
Monitoring - A fix has been implemented by our upstream ACH provider which should allow successful ACH transactions again. We will continue to monitor for any further issues.
Apr 15, 17:06 EDT
Update - We have been communicating with our upstream provider and are continuing to work on a fix for this issue. We expect this issue to be resolved soon.
Apr 15, 15:25 EDT
Update - We are continuing to work on a fix for this issue.
Apr 15, 14:07 EDT
Update - We are continuing to work on a fix for this issue.
Apr 15, 13:24 EDT
Identified - We have identified an issue with our upstream ACH provider and are working closely with our provider for a solution.
Apr 15, 12:45 EDT
Investigating - We are currently investigating reports of ACH errors sent through the ConnexPay APIs.
Apr 15, 12:25 EDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024
Upcoming Database Maintenance
Completed - The scheduled maintenance has been completed.
Apr 10, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 00:00 EDT
Scheduled - We would like to inform you about an important upcoming upgrade to our database systems aimed at enhancing the overall performance and reliability of our platform. While we strive to provide uninterrupted service, this upgrade will require a short period of scheduled downtime so please review the the following details and feel free to reach out if you have any questions.

Reason for Upgrade:
This upgrade is a proactive step to optimize our database infrastructure and improve system performance. By investing in this upgrade, we are committed to providing you with a more efficient and reliable platform for future growth and stability.

Impact on Services:
Services will operate normally during the maintenance window but there will be a very brief period where temporary disconnects may be observed. This means that you may experience a disruption in your ability to perform Sale and Purchase related activities including sale creation, card creation, card activations, and account management.

Expected Downtime: < 10s

Action Required:
No action is required on your part and any failed requests experienced during the maintenance window can be immediately retried.

Support:
Our customer support teams are available to answer any questions or concerns you may have. You can reach our support team at support@connexpay.com. We apologize for any inconvenience this downtime may cause and appreciate your understanding as we work to enhance our services.
Mar 27, 17:22 EDT
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