Resolved -
The issue affecting ACH PayIns, PayOuts, and Self-service funding functionality has been resolved. All systems are now operating normally, and we are no longer seeing any API errors. More information about this incident will providing in our incidents reports that can be obtained up request by emailing support@connexpay.com. We apologize for any inconvenience this may have caused. Thank you.
Jul 16, 18:37 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 16, 18:21 EDT
Update -
We are continuing to work on a fix for this issue.
Jul 16, 18:10 EDT
Identified -
We have identified an issue affecting our ach processing with an upstream partner. We are working with our partner to address the issue and implement a fix as quickly as possible.
Jul 16, 17:47 EDT
Investigating -
We're experiencing an elevated level of ACH errors while attempting to process ACH PayIns and ACH PayOuts. We are currently investigating the issue and will provide updates shortly.
Jul 16, 17:32 EDT