All Systems Operational
Bridge UI Operational
90 days ago
100.0 % uptime
Today
Chargeback Management Operational
90 days ago
100.0 % uptime
Today
US-Sales Operational
90 days ago
100.0 % uptime
Today
US-Purchases Operational
90 days ago
99.98 % uptime
Today
EU-Sales Operational
90 days ago
100.0 % uptime
Today
EU-Purchases Operational
90 days ago
100.0 % uptime
Today
CAD-Sales Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Upcoming System Maintenance Oct 7, 2023 09:00-09:30 EDT
An important upgrade is coming to our database systems that will enhance the overall performance and reliability of our card issuing services. While we strive to provide uninterrupted service, this upgrade will require a short period of scheduled downtime.

Expected Downtime Duration:
Our maintenance window will last for 30 minutes to perform the necessary upgrades and testing, but we expect less than 5 minutes of intermittent downtime while resources are scaling. Any failed requests can be immediately retried.

Impact on Services:
During the scheduled maintenance window, our card issuing services will be temporarily unavailable. This means that you may experience a disruption in your ability to perform card-related activities, including card activations, transactions, and card management.

Reason for Upgrade:
The upgrade is a proactive step to optimize our database infrastructure, improve system performance, and ensure a seamless experience for all our customers. By investing in this upgrade, we are committed to providing you with a more efficient and reliable platform for your card-related needs.

No Action Required:
While we understand the inconvenience this may cause, no action is required on your part. We recommend planning your card-related activities around the scheduled maintenance window to minimize any disruptions.

Support:
Our customer support team will be available throughout the upgrade process to address any queries or concerns you may have. You can reach our support team via support@connexpay.com.
We apologize for any inconvenience this maintenance may cause and appreciate your understanding as we work to enhance our services. We are confident that the improved performance resulting from this upgrade will ultimately lead to a better experience for all our customers.

Posted on Sep 22, 2023 - 14:30 EDT
Past Incidents
Sep 24, 2023

No incidents reported today.

Sep 23, 2023
Completed - The scheduled maintenance has been completed.
Sep 23, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 17:02 EDT
Scheduled - Our European card issuing partner will be performing system-wide infrastructure maintenance to all EU production environments on September 23rd 2023 21:00 – 23:00 UTC (17:00-19:00 EDT). During the maintenance period, the system will be unavailable as core database infrastructure is being upgraded. When service is resumed, there should be no impact to you once maintenance has been completed.

Maintenance FAQs:

1. Can cardholders perform transactions or issue new cards during the scheduled maintenance?
Answer: No transactions or card issuance operations will be possible during the maintenance period.

2. Will the scheduled maintenance extend beyond two hours, or has a buffer been added to ensure the maintenance window does not run beyond the allocated time frame?
Answer: Buffer time has been accounted for, and the maintenance is not anticipated to exceed two hours.

3. What is the contingency plan in case a rollback is necessary, and has it been validated in a lower environment?
Answer: The contingency plan involves reverting to the previous database instance, and this plan has been tested in lower environments.

If you have any questions or concerns, please reach out to us. We appreciate your continued partnership and patience.

Sep 21, 17:09 EDT
Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.